Privacy Policy – mertlanka.lk
At mertlanka.lk, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on our website. By using our services, you agree to the practices described in this policy.
Information We Collect
- Personal identification details – such as your name, email address, phone number, and shipping address, provided voluntarily during registration or checkout.
- Payment and billing information – necessary to process your orders. Payments are handled securely by trusted third-party payment processors. We do not store your full card details.
- Browsing data – including IP address, browser type, and device information, collected automatically through cookies and similar technologies.
How We Use Your Information
We may use your information for the following purposes:
- To process, confirm, and deliver your orders.
- To communicate with you regarding purchases, promotions, or support requests.
- To personalize your shopping experience and recommend products.
- To improve our website performance, services, and customer experience.
- To detect and prevent fraudulent activities or unauthorized access.
Sharing of Information
We respect your privacy and do not sell or rent your personal information. However, we may share information in the following cases:
- Service providers: With trusted third-party partners who assist with payment processing, shipping, or technical support.
- Legal obligations: If required by law, court order, or government authorities.
Data Security
We use industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. However, please note that no online transmission or storage method is 100% secure, and we cannot guarantee absolute protection.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance browsing and personalize content
- Analyze traffic and usage patterns
- Remember your preferences
You can disable cookies through your browser settings, but some features of our site may not function properly without them.
Changes to this Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with a "last updated" date. We encourage you to check this page regularly to stay informed.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please reach out to us:
📧 Email: info@mertlanka.lk
📞 Phone: +94 78 139 71 44